Program Officer (Spanish Program) – S.U.C.C.E.S.S.

Location: Vancouver, BC
Division: Integrated Services for Newcomers – Counselling Services, S.U.C.C.E.S.S. Help Lines (SHL)
Type: Permanent Part-Time (17.5 hours per week)
Deadline: October 31, 2025 @ 11:59 PM

About the Role:

Join a purpose-driven, multicultural organization that helps newcomers and Canadians reach their full potential. The Program Officer supports the Spanish-language portfolio of the S.U.C.C.E.S.S. Help Lines, a volunteer-run service offering emotional support and community referrals. This role provides administrative coordination, volunteer management, and outreach support to ensure smooth daily operations.

Responsibilities:

• Recruit, screen, train, and support volunteers for Help Lines services.

• Maintain volunteer records and assist in developing training materials.

• Promote the program through community outreach, events, and partnerships.

• Compile reports, track statistics, and assist with agency-wide events.

• Liaise between the Program Manager and volunteers to ensure effective delivery.

Qualifications:

• Post-secondary diploma in a related field (psychology or counselling an asset).

• Experience in volunteer coordination and non-profit program delivery.

• Knowledge of crisis or distress line procedures an asset.

• Strong interpersonal, communication, and facilitation skills.

• Ability to work independently and manage multiple priorities.

• Intermediate Spanish fluency considered an asset.

• Proficient in MS Office and online meeting tools

Additional Details:

• Evening or weekend availability may be required.

• Criminal Record Check mandatory.

• Hybrid or in-person work within Vancouver region.