Customer Service Representative (Remote, Bilingual Spanish/English) – Concentrix

Location: Vancouver, BC (Work-From-Home)
Department: Customer Service and Support
Type: Full-Time | Pay: $16–$20 per hour + performance incentives
Applications: Accepted on an ongoing basis

About the Role:

Join Concentrix, a global leader recognized among the World’s Best Workplaces, as a Customer Service Representative (Bilingual: Spanish/English). In this remote role, you’ll deliver exceptional support through inbound/outbound calls and online channels, resolving inquiries for top-tier clients. This is an opportunity to build a long-term career within an inclusive, growth-oriented organization.

Key Responsibilities:

• Handle inbound/outbound calls and digital inquiries in Spanish and English.

• Resolve basic technical or service-related issues and record case details.

• Recommend additional products or services when appropriate.

• Maintain accurate documentation and follow call-flow guidelines.

• Provide friendly, professional customer experiences that reflect Concentrix standards.

Qualifications:

• Fluent in Spanish and English (spoken + written).

• Minimum 1 year of customer-service experience.

• High-school diploma / GED.

• Reliable high-speed internet, computer, and smartphone.

• Strong multitasking, computer navigation, and communication skills.

• Quiet, distraction-free home workspace.

• Availability for variable shifts.

Benefits & Perks:

• Base pay $16–$20 per hour + incentives.

• Paid training, paid holidays, and time off.

• Medical, dental, and vision insurance; RRSP program.

• DailyPay option for early wage access.

• Extensive learning, leadership, and mentorship programs.

• Active diversity & inclusion networks (Women, Black Professionals, LGBTQ+ Pride, Ability, Neurodiversity, and more).

• Global sustainability and community-impact initiatives.

• Work-from-home convenience with growth potential (80% of leaders promoted internally).